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Privacy Policy

NOISE POLICY
T&C'S OF HIRE

Privacy Policy

Last updated: August 2026

At Belsay Bark Park, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our website or make a booking, how we use it and how we keep it secure.

Information We Collect

When you make a booking, contact us or use our website, we may collect information such as:

  • Your name

  • Email address

  • Telephone number

  • Booking details, including the date and time of your visit

  • Payment and transaction information

  • Any information you choose to provide when contacting us

  • Basic technical information about how you use our website, such as your IP address, browser type and cookie information

How We Use Your Information

We use your personal information where necessary to:

  • Process and manage your bookings

  • Take and confirm payments

  • Send booking confirmations and information relating to your visit

  • Provide your gate access information or access code

  • Contact you regarding your booking where necessary

  • Respond to enquiries

  • Maintain and improve our website and booking service

  • Meet our legal and accounting obligations

  • Help keep Belsay Bark Park and our customers safe

We will only use your information where we have a lawful reason to do so, including where it is necessary to provide the service you have booked, to meet a legal obligation, or where we have a legitimate business interest.

Payments and Booking Services

Bookings and payments may be processed using Stripe, a trusted third-party service provider. These providers may process personal information on our behalf in order to complete your booking, process your payment and provide related services.

We do not store your full debit or credit card details ourselves.

CCTV

For the safety and security of our customers, dogs, staff, property and the surrounding area, Belsay Bark Park may operate CCTV cameras at the dog exercise field and around relevant access points.

CCTV may capture images of customers, their dogs, vehicles and other individuals who enter or pass through areas covered by the cameras.

Why we use CCTV

CCTV may be used for the following purposes:

  • Helping to protect customers, dogs, staff and property
  • Monitoring the security of the site and its facilities
  • Deterring and investigating theft, vandalism, damage or other unlawful activity
  • Investigating incidents, accidents or complaints
  • Investigating misuse of the dog exercise field or breaches of our booking terms
  • Helping to resolve disputes about use of the site
  • Assisting the police or other relevant authorities where there is a legitimate or legal reason to do so

CCTV is not intended to monitor customers for general behavioural purposes and will only be used for legitimate and proportionate purposes connected with the operation and security of Belsay Bark Park.

How CCTV images are managed

CCTV images are recorded and stored securely. Access to recordings is restricted to authorised persons who have a legitimate reason to view them.

We will not routinely share CCTV footage with other customers or members of the public.

Where appropriate, CCTV footage may be disclosed to:

  • The police or other law enforcement agencies
  • Insurers or professional advisers in connection with an incident or claim
  • Legal or regulatory authorities where we are required or permitted to do so
  • Other appropriate parties where disclosure is necessary to establish, exercise or defend legal rights

We will not sell CCTV images or use them for advertising or marketing purposes.

Retention of CCTV footage

CCTV recordings will normally be retained for a limited period and automatically deleted or overwritten when they are no longer required.

Where footage is relevant to a specific incident, complaint, accident, suspected offence, insurance claim or legal matter, it may be retained for longer for as long as reasonably necessary to investigate or resolve the matter or to establish, exercise or defend legal rights.

Your rights in relation to CCTV

You may have the right to request access to CCTV footage in which you are identifiable. Such requests are subject to applicable data protection law and may be restricted where, for example, the footage contains identifiable images of other individuals or disclosure would prejudice an investigation or the rights of another person.

If you wish to make a request for CCTV footage, please contact Belsay Bark Park using the contact details provided in this Privacy Policy. You should provide sufficient information to help us identify the relevant footage, such as the date, approximate time and location.

We may need to verify your identity before providing CCTV footage.

Where other individuals appear in the footage, we will take appropriate steps to protect their privacy, which may include restricting or redacting the footage where appropriate.

CCTV signage

Appropriate signage will be displayed at or before areas covered by CCTV, informing individuals that CCTV is in operation and directing them to this Privacy Policy or providing information about where further details can be obtained.

The use of CCTV will be reviewed from time to time to ensure that it remains necessary, proportionate and appropriate for the security and operational needs of Belsay Bark Park.

 

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to operate Belsay Bark Park, including our website, booking, payment and gate access systems. We may also disclose information where required by law.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting any legal, tax or accounting requirements.

When information is no longer required, we will securely delete or dispose of it.

Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve your experience.

Where required, you will be given the option to accept or reject non-essential cookies.

Your Rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how your information is used

  • Object to certain uses of your information

  • Withdraw your consent where we rely on consent

To exercise any of these rights, please contact us using the details below.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.

Keeping Your Information Secure

We take reasonable steps to protect your personal information and use appropriate technical and organisational measures to help prevent unauthorised access, loss or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Laura de Wesselow, Belsay Estate Office, Belsay, Northumberland, NE20 0DX

Website: belsaybarkpark.co.uk

Email: bookings@belsaybarkpark.co.uk